Definitions

Plain-English AI automation terms.

Short definitions for AI pilots, lead enrichment, support triage, and related workflow terms.

  1. What is an AI pilot?

    A practical definition of an AI pilot: what it should include, what it should prove, and how it differs from an AI demo.

  2. What is lead enrichment?

    Lead enrichment explained in practical terms: what data gets added, why it matters, and where automation usually improves the process.

  3. What is support triage?

    Support triage explained: classification, routing, urgency handling, and where AI can help without replacing the team.